Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. Instead please send detailed images to us demonstrating the fault with your product.

To complete your return, we require a receipt or proof of purchase.

We do not accept returns or refunds that have not been purchased directly from CHONK.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

For example, any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery, pick up or purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@chonk.au and send your item to: 4/261 Camboon Road, Malaga WA 6090.

Shipping

To return your non-food product, you should mail your product to: 4/261 Camboon Road, Malaga WA 6090.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.